0 Flares Twitter 0 Google+ 0 LinkedIn 0 0 Flares ×

CRM Implementation Services

A CRM strategy is only as good as its implementation

redk is a transformational agent that delivers business differentiation and competitive advantage through the implementation of effective technologies and business strategies, which are efficient and cost effective.

We are experts in delivering best in class CRM and Customer Experience Solutions that empower your business.

We know well that technology should have a strategic focus and a practical application in the business, and of course, it must follow your business plan as a tool to help you achieve your goals. Our approach to CRM solution implementation projects is based on understanding your market and your strategy.

We assimilate your objectives and implement them in the form of tactical capabilities, delivering value to your employees and your business.

CRM Design and Consulting

Our services go beyond just the software. We focus on understanding your business challenges and aid in the creation of a CRM strategy that can deliver an extraordinary experience to your customers.

  • CRM strategy, planning and program implementation
  • Business process engineering, focused on the generation of value for the customer
  • Sales strategy, tactical execution and sales management design
  • Design of a customer support strategy focused on generating loyalty and improve retention
  • Customer journey design and implementation for B2B and B2C
  • NPS improvement
  • Marketing automation implementation strategy
  • Digital journey design and implementation

CX and CRM Implementation

Our projects are not just about the technologies we deliver. We implement CRM solutions that have a strong impact on your business, enabling and empowering your employees to deliver exceptional experiences to your customers.

  • Organisational efficiency in the Sales, Marketing, and Customer Service areas (B2B & B2C)
  • Improve the effectiveness of customer acquisition and customer retention techniques
  • Comprehensive CRM implementation at all levels: technology, processes, and people
  • CRM culture implementation and change management
  • User centred UX design, enable fast CRM adoption

Strategic Technology Management

Our technological implementations services are delivered within a strategic model which guarantees security, scalability and sustainability.

  • Data strategy (Data quality, MDM, Data stewardship, Analysis oriented data modelling)
  • Data integration strategy and Data Security
  • Platform and systems strategy (On-Premise, On-Demand, Private Cloud, Paas, Saas)
  • Information security and DPA compliance
  • Digital ecosystem integration
  • TCO Management

CRM Continuity Services

At redk, we make sure your implementation is sustainable, scalable and realisable. We ensure that your investment in CRM and CX strategies is properly leveraged over the years to come, with services ranging from tactical to strategic.

  • Application technical and user support
  • Application Enhancement services
  • User focused and technical training services
  • Consulting services for the ongoing development and auditing of the implementation
  • Digital Transformation alignment
  • Application of best practices to ensure scalability and sustainability

Our technology expertise

Discover a different kind of CRM.
SugarCRM transforms the enterprise. Its powerful, adaptable and affordable platform is made for the way your business runs today, leveraging a world of information and new opportunities.

redk button

Zendesk logo

Zendesk helps companies provide a great overall customer experience, and build customer relationships that are more meaningful, personal, and productive. Better customer service starts with better interactions.

redk button

Close the digital gap, deliver intelligent marketing. IBM Marketing Cloud enables the delivery of exceptional customer experiences throughout the entire customer lifecycle, taking advantage of the customer’s data and multi-channel capabilities.

redk button

Contact us: