We are experts in delivering best in class CRM and Customer Experience Solutions that empower your business.
We know well that technology should have a strategic focus and a practical application in the business, and of course, it must follow your business plan as a tool to help you achieve your goals. Our approach to CRM solution implementation projects is based on understanding your market and your strategy.
We assimilate your objectives and implement them in the form of tactical capabilities, delivering value to your employees and your business.
CRM Design and Consulting
Our services go beyond just the software. We focus on understanding your business challenges and aid in the creation of a CRM strategy that can deliver an extraordinary experience to your customers.
- CRM strategy, planning and program implementation
- Business process engineering, focused on the generation of value for the customer
- Sales strategy, tactical execution and sales management design
- Design of a customer support strategy focused on generating loyalty and improve retention
- Customer journey design and implementation for B2B and B2C
- NPS improvement
- Marketing automation implementation strategy
- Digital journey design and implementation
CX and CRM Implementation
Our projects are not just about the technologies we deliver. We implement CRM solutions that have a strong impact on your business, enabling and empowering your employees to deliver exceptional experiences to your customers.
- Organisational efficiency in the Sales, Marketing, and Customer Service areas (B2B & B2C)
- Improve the effectiveness of customer acquisition and customer retention techniques
- Comprehensive CRM implementation at all levels: technology, processes, and people
- CRM culture implementation and change management
- User centred UX design, enable fast CRM adoption
Strategic Technology Management
Our technological implementations services are delivered within a strategic model which guarantees security, scalability and sustainability.
- Data strategy (Data quality, MDM, Data stewardship, Analysis oriented data modelling)
- Data integration strategy and Data Security
- Platform and systems strategy (On-Premise, On-Demand, Private Cloud, Paas, Saas)
- Information security and DPA compliance
- Digital ecosystem integration
- TCO Management
CRM Continuity Services
At redk, we make sure your implementation is sustainable, scalable and realisable. We ensure that your investment in CRM and CX strategies is properly leveraged over the years to come, with services ranging from tactical to strategic.
- Application technical and user support
- Application Enhancement services
- User focused and technical training services
- Consulting services for the ongoing development and auditing of the implementation
- Digital Transformation alignment
- Application of best practices to ensure scalability and sustainability