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Customer services automation solutions

Deliver an extraordinary ``customer experience`` by empowering your employees with the best technologies

The power to deliver a supreme customer experience is in the hands of your employees, redk implements capabilities that empower employees and ensure the correct roll out of the customer journey you have defined. Through the correct implementation of technology, re-defined processes, and well trained staff, your company can create a customer experience that works as a differentiating factor, giving you an edge to compete in the market.

By implementing customer service automation solutions we can achieve a simplified customer multi-channel communication while ensuring customer satisfaction as well as improving efficiency, allowing you to do more with less.

Provide multi-channel support

Adopt an omnichannel customer service approach by dealing with inbound requests from any channel — email, web, social, or chat in a seamless way.

Increase agent productivity

Easy access to internal knowledge base and data integrations, as well as time-saving business rules, automations, and workflows.

Deliver an exceptional customer experience

Deliver quick, personalised, and consistent service to differentiate your brand from competitors and generate customer satisfaction.

Technology expertise

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We do Zendesk. redk provides the support you need to get the most from this cloud-based customer service platform. We can help you with Zendesk implementation, integration, and platform customisations.

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SugarCRM can hold all your customer data, providing your staff with a 360º view of the customer, empowering them to deliver the highest quality of service.

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