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Zendesk brings your customers closer

Delivering a simple and extraordinary customer experience

Zendesk empowers your organisation to improve customer engagement and better understand your customers’ needs. Zendesk gives organisations the flexibility to move quickly, focus on innovation, and scale with your growth. The platform has been built upon a simple idea: make customer support software that’s easy to use and accessible to everyone.

More than 52,000 companies use Zendesk to provide better customer experiences in over 150 countries and 40 different languages.

With Zendesk you can:

Exceed your customer expectations

Deliver quick, personalised and consistent service across email, web, social, phone, and chat from one agent interface, with instant screen pops that provide full customer profiles and cross-channel interaction history.

Empower your Customer Service Agents

Increase agent productivity with easy access to internal knowledge base and pre-built data integrations, as well as time-saving business rules, automations, and macros.

Understand your customers’ needs

Monitor and manage real time metrics that are critical to your support operations with powerful analytics, custom dashboards, and industry benchmarking tools to obtain a better understanding of your customers.

How we can help you

redk, your Zendesk Customer Service Partner

redk helps you by providing a powerful set of tools to help manage your customer interactions. By putting support front-and-center with embeddables, data integration, customised workflow with Apps or our API, you can move quickly and learn from your users’ experiences. All of this lets you build a powerful set of tools to give your customers the best support possible.