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Did you know that customer service interactions are 4 times more likely to produce churn than loyalty?

Today – not ‘in the future’- customer experience is the most powerful differentiator your business can leverage upon. Your company’s ability to deliver an extraordinary customer support will set your business apart from the competition and will forge lasting relationships with your customer base.

More customer satisfaction, loyalty increase, lower contact center cost, productivity boost and more engaged employees are some of the benefits of a customer service transformation strategy. In this webinar we will show you how to provide differentiated service experiences based on the expectations and requirements of each individual.

We will put the spotlight on Zendesk – a cloud-based customer service solution – and on the most relevant considerations to deliver a superior customer service.

See how you can increase customer engagement, reduce operational overhead cost or improve your team’s productivity, join us for a webinar where we will discuss the impact of customer service transformation to create value in your organisation.

 

On Thursday 20th April we will be hosting the Webinar Customer Service Transformation, where we will be covering the following topics:

  • The impact of customer service on customer lifetime value – Improve customer satisfaction at any level of your organisation aligning people, processes and technology
  • Why an omnichannel strategy is an imperative for your business – Why you need omnichannel Customer Service. The importance of providing the right answer to the right customer through the right channel at the right time
  • Key capabilities to consider in your Contact Center – Enable a differentiated service proposition across the entire customer life cycle by empowering your agents with the right tools
  • Tips for transforming your customer service with Zendesk – Relationships are complicated but Zendesk helps you make them better. Learn with us how Zendesk can transform your customer experience

 

Date: Thursday 20th April 2017
Time: 4:00 p.m. BST
Duration: 1 hour
Speaker: Hideki E. Hashimura, CMO at redk

 

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